Frequently Asked Questions
Everything you need to know about your Particula experience.
How do I determine the right size for my order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your materials sustainably sourced?
At Particula, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% by 2025.
Can I track my shipment once it has been sent?
Yes, once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.